Suspend, Price Inquiry and Sell Return

Overview

The POS system includes features to enhance flexibility and efficiency during transactions. Here’s an overview of each feature:

Suspend Feature

This feature allows users to temporarily pause transactions, saving the cart for later retrieval. It's particularly useful when a customer needs to leave the counter and return later to complete their purchase.

• To suspend a transaction:

  1. In the cart, click the Suspend (yellow pause) button.
  2. The transaction will be saved under a unique order number and can be resumed later.

• To retrieve a suspended order, click on Order View and locate the order with a Suspended status, then click to resume.

• You can also click on Suspend tab to view the list of all suspended orders and retrieve them respectively.

Price Inquiry

The Price Inquiry function enables staff to check item prices quickly without adding them to the cart. It helps in answering customer queries and verifying prices efficiently.

• To use it:

  1. Go to the Price Inquiry tab.
  2. Scan the item's barcode or manually enter the SKU.
  3. The system will display the item's details, including its current price.

Sell Return Feature

The Return feature handles item returns from completed transactions. Customers can return selected items (if returnable) from an order, and the system will calculate the refund based on the returned quantity.

• To return an order:

  1. Go to Order View and locate the completed order.
  2. Click the Return icon beside the order details.
  3. Enter the order's Invoice number.
  4. Select the items that are returnable and adjust the quantity to return.
  5. Confirm the return, and the refund will be calculated based on the items and their total value.
  6. Only items marked as returnable can be returned.

These features enhance operational flexibility, providing better service and seamless transaction management. They are designed to streamline processes, reduce errors, and improve customer satisfaction.