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Suspended

The Suspended Orders feature in the POS mobile application allows users to temporarily pause ongoing transactions and retrieve them later. This is useful when a customer needs to delay payment or complete their purchase at a later time without losing transaction details.

Overview​

The Suspended Orders screen displays a list of all suspended transactions. Each entry provides key details about the order, including:

  • Order ID: A unique identifier for the transaction (e.g., ORD-00539).
  • Products: The number of items in the order.
  • Date and Time: The exact time the order was suspended.
  • Customer Type: Indicates if the customer is a walk-in or linked to an account.
  • Order Total: The total value of the order.

Suspended Figure.01 Suspended

Key Features​

Search Functionality​

  • A search bar at the top of the screen allows users to quickly locate specific suspended orders using keywords such as the Order ID.

Action Buttons​

  1. Retrieve
    • Tapping the Retrieve button restores the suspended order, allowing you to continue processing it in the main sales screen.
  2. Delete
    • Tapping the Trash icon deletes the suspended order permanently. A confirmation prompt may appear to avoid accidental deletions.

Step-by-Step Guide​

  1. Accessing Suspended Orders

    • Navigate to the Suspended Orders section from the main menu of the application.

  2. Finding a Suspended Order

    • Use the search bar to enter the Order ID or scroll through the list to locate the desired transaction.

  3. Retrieving a Suspended Order

    • Tap the Retrieve button next to the order you want to resume. The order will be restored to the main sales screen for completion.

  4. Deleting a Suspended Order

    • Tap the Trash icon next to the order you want to remove. Confirm the action when prompted.

This feature ensures flexibility in handling customer transactions, making it a vital tool for managing interruptions efficiently.